Return and Refund Policy

At VL Automotive, we aim to provide clear and fair return and refund terms so customers understand their options before making a purchase.

Return Eligibility

Customers may request a return within 30 days of receiving their order. To be eligible for a return, items must:

  • Be in their original condition

  • Not show signs of misuse, installation, or damage

  • Be returned with all included components and documentation

Products that do not meet these conditions may not be eligible for a return.

Return Process

To initiate a return, customers must contact VL Automotive within the 30-day return period. Return instructions will be provided once the request is reviewed and approved.

Returns sent without prior authorization may not be accepted.

Return Shipping

  • Return shipping is free of charge to the customer.

  • VL Automotive will provide return shipping instructions or arrangements once a return is approved.

  • Customers are responsible for properly packaging the item to prevent damage during return transit.

Refunds

Once a returned item is received and inspected, the refund will be processed if the return meets eligibility requirements.

  • Refund processing time: up to 10 business days after inspection approval

  • Refunds are issued to the original payment method used at checkout

Customers will be notified once the refund has been processed.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products that have been installed or modified

  • Items damaged due to improper handling or use

  • Products returned outside the 30-day return window

Any non-returnable conditions will be clearly communicated at the time of purchase where applicable.

Exchanges

At this time, exchanges are handled on a case-by-case basis. Customers are encouraged to contact VL Automotive to discuss available options.

Questions About Returns or Refunds

If you have questions regarding returns, refunds, or eligibility, please contact VL Automotive before initiating a return. We are committed to providing clear guidance and timely support.